Startup Mundi Game Experience - Content Questions
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23 - Customer Success - Engagement Metrics
Assessing your customers’ engagement with your solution is much more than simply knowing how many users subscribed or how many downloads they made. Which of the following is not relevant to assess engagement?
a) Rate of user´s return.
b) Product roadmap.
c) Percentage of users who have completed the key tasks of your solution.
d) Percentage of use or setup of a key feature of the solution.
e) Average tool run time.
b) Product roadmap.
c) Percentage of users who have completed the key tasks of your solution.
d) Percentage of use or setup of a key feature of the solution.
e) Average tool run time.
Explanation
Correct:
b) Product roadmap: While the product roadmap is essential for product development and planning future features, it is not a direct measure of user engagement. It's a strategic document outlining the direction and priorities of product development but does not directly assess how engaged current users are with the existing product.
Incorrects:
a) Rate of user's return: The rate at which users return to your solution indicates their ongoing interest and engagement with your product or service. It is relevant for assessing engagement.
c) Percentage of users who have completed the key tasks of your solution: Tracking the percentage of users who have completed key tasks within your solution is crucial for evaluating user engagement and their ability to derive value from your product.
d) Percentage of use or setup of a key feature of the solution: Measuring the percentage of users who actively use or set up key features demonstrates their engagement with the essential functionalities of your solution.
e) Average tool run time: The average time users spend using your tool can provide insights into their level of engagement and how extensively they utilize your solution.
b) Product roadmap: While the product roadmap is essential for product development and planning future features, it is not a direct measure of user engagement. It's a strategic document outlining the direction and priorities of product development but does not directly assess how engaged current users are with the existing product.
Incorrects:
a) Rate of user's return: The rate at which users return to your solution indicates their ongoing interest and engagement with your product or service. It is relevant for assessing engagement.
c) Percentage of users who have completed the key tasks of your solution: Tracking the percentage of users who have completed key tasks within your solution is crucial for evaluating user engagement and their ability to derive value from your product.
d) Percentage of use or setup of a key feature of the solution: Measuring the percentage of users who actively use or set up key features demonstrates their engagement with the essential functionalities of your solution.
e) Average tool run time: The average time users spend using your tool can provide insights into their level of engagement and how extensively they utilize your solution.
List of Services
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1. MVP
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2. MVP - Functional Prototype
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3. MVP - Product-Market Fit
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4. MVP - Customer Segmentation
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5. Beta
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6 - Beta - A B Testing
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7 - Beta - User Stories
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8 - Beta - Product Development
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9 - GTM - Go To Market
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10 - GTM - Ideal Customer
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11 - GTM - Price and monetization
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12 - GTM - Inbound and outbound
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13 - Growth Model - Burn Rate
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14 - Growth Model - LTV - Lifetime value
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15 - Growth Model - CAC – Customer Acquisition Cost
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16 - Growth Model - Churn
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17 - Sales Machine - Lead Generation
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18 - Sales Machine - Sales Funnel and CRM
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19 - Sales Machine - Predictable Revenue
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20 - Sales Machine
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21 - Customer Success - Customer Success
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22 - Customer Success - Retention
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23 - Customer Success - Engagement Metrics
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24 - Customer Success - Customer Journey
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25 - Product Scalability - Scalability
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26 - Product Scalability - Productivity
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27 - Product Scalability - Product Roadmap
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28 - Product Scalability - Agile Development